1. Our Commitment
We want everyone to be able to use this website.
We believe that information should be easy to find, easy to understand, and easy to use for all people.
2. Standards and Guidelines
This website has been built to follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.
WCAG is an international standard that explains how to make websites work better for people with different needs, including people with disabilities.
We check our site regularly to make sure we keep meeting these standards.
3. Accessibility Features
This website has several features to support different users:
- Accessibility controls: an optional tool that lets you change text size, colours, and other settings to help you read the site more comfortably.
- Keyboard navigation: you can move around the site using only your keyboard. Use Tab to move forward, Shift + Tab to move back, and Enter or Space to select things.
- Screen reader support: the site is built to work well with screen readers. This includes clear headings, meaningful link text, and labelled form fields.
- Language selector: you can switch the website to different languages to read content in the language you are most comfortable with.
4. Compatibility and Testing
We test this website using modern browsers, keyboard-only navigation, and different assistive technologies such as screen readers.
Some tools we use on the site come from other companies. These third-party tools may not always meet the same accessibility standards, but we work with suppliers to improve this where possible.
5. Alternative Formats
If you need anything from this website in a different format — for example, large print, plain text, or an accessible PDF — please contact us.
We aim to reply within five business days.
6. Feedback and Contact
We welcome feedback about accessibility.
If you find a problem or have ideas for improvement, please contact:
Quality Team
☎️ 1800 274 343
We will do our best to fix issues and help you get the information you need.
7. Third-Party Content
Some pages include content made by other organisations, such as maps, videos, or online forms.
We try to choose accessible third-party tools, but we cannot guarantee they all meet the same standards.
8. Accessible Documents
We want downloadable documents on this site (such as PDFs and Word files) to be accessible for everyone.
We prepare documents using best practices, including:
- Clear headings and a logical reading order,
- Alternative text for images,
- Good colour contrast and readable fonts,
- Link text that says where the link goes, and
- Tagged PDFs that work with screen readers.
If a document is not accessible, please let us know and we will provide an accessible version as soon as we can.
9. Continuous Improvement
We review our website often and update it as needed to improve accessibility.
Last reviewed: 01-07-2026
Next review due: 01-07-2029