FAQ
The Bridge provides NDIS-funded disability support across community, employment, and skill-building areas. This includes day programs, one-on-one support, support coordination, supported independent living (SIL), short-term breaks, and employment services.
Our services are designed for people with disability aged 16 and over who are eligible for NDIS funding or wish to purchase services privately. We support people with varying needs, including those with intellectual, physical, sensory, or psychosocial disability.
Yes! Many participants use a combination of services such as Your Supports, day programs, and employment supports. We work with you to design a package that suits your goals and lifestyle.
Yes, we offer flexible support options, including after-hours and weekend programs as part of Your Supports, Getaways (Short-Term Accommodation), and SIL.
Day programs and community activities are delivered in group settings at our hubs or out in the community. Your Supports is individualised, one-on-one support designed around your routine and personal preferences.
You can start by filling out our enquiry form or contacting our Intake & Engagement team. We’ll guide you through the process and help you understand how your NDIS plan and The Bridge can support you to achieve your goals.
We work with plans that are self-managed, plan-managed, and NDIA-managed. Our supports are funded under Core, Capacity Building, Short-Term Accommodation, and Supported Employment categories.
Yes, our Support Coordinators can assist you in understanding your plan, connect with providers, and prepare for plan reviews.
Yes. We offer Supported Independent Living (SIL) in homes across Melbourne’s North. We currently have vacancies in Bundoora and Montmorency. Each home offers tailored support, 24/7 staffing, and skill-building opportunities.
Getaways is our recreation and short-term accommodation program. We offer day trips and overnight breaks across Victoria, including accessible travel, meals, and support.
Supported Employment provides paid jobs for people with disability through our social enterprise businesses. Roles are available in warehousing, logistics, cleaning and groundskeeping, with onsite training and support.
Your Job Now is a pre-employment program for young people aged 16 years+. It includes skill-building, work experience, and pathways to open employment or further training.
We have multiple sites across Melbourne, including Dandenong, Beaconsfield, Pakenham, Narre Warren, Cranbourne, Springvale, Greensborough, Macleod, and Thomastown. Some services may be delivered at your home or in your community.
Yes. We will work with you to find the most convenient and suitable location or deliver supports in your home or community where possible.
Safety, Rights & Inclusion
The Bridge complies with the Privacy Act 1988 and follows strict safeguarding policies to ensure your personal information is protected. For full details on how your information is collected, used and stored, please refer to The Bridge’s Privacy Policy.
The Bridge is committed to upholding the human rights of all people with disability. This means:
- Respecting each person’s right to make choices about their own life
- Promoting dignity, equality, and inclusion.
- Supporting freedom of expression, privacy, and participation in community life
- Embedding values of empowerment, respect, and inclusion across its programs
- Creating safe, respectful environments free from abuse, neglect, and discrimination where people feel heard and respected
- Ensuring all supports and services align with the NDIS Practice Standards
We offer interpreting services and use a variety of communication tools to support your access to our services.
The Bridge welcomes and supports people of all backgrounds. We are committed to cultural safety, LGBTIQ+ inclusion, and recognising the individual needs of everyone we support.
You can provide feedback to staff at any time or use the form on our contact page. All feedback is confidential and helps us improve.
Click here for: Feedback & Complaints Form
If an incident occurs, our staff will ensure your safety, respond immediately, and follow reporting procedures in line with NDIS requirements.